Terms & Conditions

1. Service description

UmrahTaxi.net ("we", "our", "us") provides private taxi and transport services for pilgrims and visitors travelling between cities in Saudi Arabia, including Jeddah, Makkah, Madinah and Taif. We also offer ziyarat (religious site visit) tours.

By confirming a booking with us — whether via WhatsApp, our website, or any other channel — you agree to be bound by these terms.

2. Booking process

Bookings are made primarily through WhatsApp. A booking is confirmed once:

• You have provided your travel details (date, time, pick-up and drop-off locations, number of passengers).
• We have quoted a fixed fare and you have confirmed acceptance in writing (a WhatsApp message is sufficient).

Once confirmed, we will assign a driver and send you their details before your journey.

3. Pricing and payment

• Fixed fares: All prices are agreed in advance. The fare you are quoted is the fare you pay — no hidden charges, no surge pricing.
• Payment method: Payment is made directly to the driver at the end of your journey, in cash (SAR) or via bank transfer as agreed beforehand.
• Tolls and extras: Any toll road charges are included in the quoted fare unless explicitly stated otherwise.
• Waiting time: For airport pick-ups, we monitor your flight and provide up to 60 minutes of free waiting time after landing. Extended waiting beyond this may incur a reasonable additional charge, which will be communicated to you in advance.

4. Cancellation policy

Cancellation by you

• More than 24 hours before pick-up: Free cancellation, no charge.
• Less than 24 hours before pick-up: We ask for reasonable notice. Repeated last-minute cancellations may result in a future booking deposit being required.
• No-show: If you do not appear at the agreed pick-up location and we cannot reach you within 30 minutes, the booking is treated as used and the full fare may be charged.

Cancellation by us

In rare cases (severe weather, road closures, vehicle breakdown) we may need to cancel or reschedule. If this happens, we will offer you an alternative vehicle or a full refund if no alternative is available. We will never leave you stranded without communication.

5. Liability

• We take reasonable care to provide a safe and comfortable journey. Our drivers hold valid licences and vehicles are maintained to local standards.
• We are not liable for delays caused by traffic, road conditions, government checkpoints, or other circumstances beyond our control.
• Passengers are responsible for their own belongings. While our drivers will assist with luggage, we cannot accept liability for lost or damaged items unless caused by our negligence.
• Our liability for any claim is limited to the fare paid for the journey in question.

6. Vehicle standards

We commit to providing:

• Clean, air-conditioned vehicles appropriate for the route.
• Vehicles that are regularly serviced and meet Saudi road safety requirements.
• Adequate space for your luggage and party size.
• Child seats upon request (please mention this at booking time).

If a specific vehicle type was agreed (e.g. SUV, van) and we cannot provide it, we will inform you in advance and offer a suitable alternative or allow you to cancel free of charge.

7. Driver conduct

Our drivers are expected to:

• Be punctual, courteous and respectful at all times.
• Drive safely and obey all traffic laws.
• Assist with luggage loading and unloading.
• Respect the religious nature of your journey and behave accordingly.
• Not smoke in the vehicle during your journey.

If you experience any issue with driver conduct, please let us know immediately so we can address it.

8. Passenger responsibilities

• Provide accurate travel details when booking.
• Be ready at the agreed pick-up time and location.
• Wear seatbelts as required by Saudi law.
• Treat the vehicle with care — any damage caused by passengers may be charged.
• Inform us of the total number of passengers (including children) so we can assign an appropriate vehicle.

9. Complaints and feedback

We want every journey to be a good experience. If something went wrong, please contact us as soon as possible:

• WhatsApp: +966 56 557 8498
• Website: UmrahTaxi.net

We aim to respond to all complaints within 24 hours and resolve them fairly and promptly.

10. Changes to these terms

We may update these Terms & Conditions from time to time. The version in effect at the time of your booking applies to that journey. We encourage you to review this page before booking.

11. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be resolved in accordance with applicable Saudi regulations.